Customer Service Representative

• Ability to handle multiple tasks and solve customer queries efficiently
• Possess excellent customer service skills
• Excellent administrative and organizational skills

• English : good knowledge,
• Thai – mother tongue

B.A. (General Management) Rajabhat Institute Rajanagarindra, 2001

2012-Present : Sales Representative for Ajinotakara Co.,Ltd. , Bangkok.

• Tracks weekly/monthly sales data and reports, promotes and sells products and services at an international level, constructs personal sales lead lists, develops new accounts and expands customer base in the domestic or international basis, responds to customer needs and requirements with appropriate solution, creates presentations to market products to various decision making audiences, oversees entire sales process from start to finish with each customer, constructs personal sales lead lists.

2010 – 2012 : Assistant manager for Inori Co.,Ltd. , Bangkok

• Responsibilities: Taking customer calls and order processing, dealing with customer queries, inquiries and complaints, setting up new customer accounts, invoicing. Inventory control.

2007 – 2008 : Assistant Manager for Asia Hana Tour, Phuket

• Responsibilities : providing pricing information, handle bookings, invoicing and issuing of tickets  

2006 – 2007 : Assistant manager for Inori Co.,Ltd. , Bangkok

• Responsibilities: Taking customer calls and order processing, dealing with customer queries, inquiries and complaints, setting up new customer accounts, invoicing, Inventory control.

2004 – 2005 : Guest Service Officer for Napasai Samui

• Responsibilities :plan and coordinate the provision of friendly, efficient services to guests, Schedule activities for guests, Plan and coordinate all promotional activities targeting clients, Trace relevant statistics about clientele, Coordinate and supervise all activities for guests, Assist with check-ins / check-outs of clients, Greet Guests upon arrival, Assist guests with airline bookings and reconfirmation’s, Assist all departments in being receptive to the needs of guests, Assist staff with language and culture, Attend recreation activities when necessary, Assist in any other duties when required by the Front Office Manager, Assist with translations (information: guest directory; menus etc.) as required, Provide feedback from Guests to Front office Manager for action. Arrange transfer to and from airport.

2003 – 2004 : Cashier for Buddy Village Co.,Ltd. ,Samui, Suratthani

• Responsibilities: Receive payment by cash, credit cards, vouchers, Issue receipts, refunds, credits, or change due to customers, Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change, Calculate total payments received during a time period, and reconcile this with total sales.

1998 – 2001 : Administrator for Non Formal Education, Bangkok

• Filing and retrieving information and documents, Data entry, Typing letters, Managing diaries, Maintaining office equipment, Answering the phone ,Looking after visitors, organizing and storing paperwork, documents and computer-based information; photocopying and printing various documents, sometimes on behalf of other colleagues, attending meetings, taking minutes and keeping notes, sorting and distributing incoming post and organizing and sending outgoing post;