Mechanical Engineering

• customer handling,
• photography,
• Repair car

• Car diagnosing and repair ,Customer handling, Supervise people on work, Monitor job on process,easily adopt my self in other environment

• Arabic,
• Cantonese,
• English,
• Hindi/Urdu,
• tagalog

EDUCATIONAL BACKGROUND:
College
Bachelor of Science Mechanical Engineering
Nueva Ecija University of Science and Technology
                          1999

Vocational Auto Chassis
Central Luzon Polytechnic College
                          1995

Vocational Auto Electricity
Central Luzon Polytechnic College
                          1995

Vocational Auto Engine
Central Luzon Polytechnic College
                          1994

Vocational Machine Shop
Central Luzon Polytechnic College
                          1994
Secondary
Christ the King Academy
Talugtug, Nueva Ecija
1988 – 1992

Elementary

Saverona Elementary School
Talugtug, Nueva Ecija
1982 – 1988

WORK EXPERIENCES:
Company:                                           Toyota Alfuttaim
                                                          Al whada Sharjah UAE

Designation: Kaisen Team Leader/Express Maintenance Evaluator,
              Mechanical Maintenance Supervisor and In-house Instructor
                                                        (January 2010-July 2011)
Duties and Responsibilities:
1. Conduct workshop evaluation 2 times every month.
2. Monitor the standard operating procedure of EM service Through TSM21 S.O.P.
3. Maintain (Kaisen) continuous improvement of the work shop.
4. Give training for all Service Advisor and new staff.
5. Develop, implement and monitor customer process & support policy to achieve
    efficient and high qualitative processes. 


6. Analyze performances of Customer Process & Support and implement necessary
    actions to increase customer satisfaction.

7. Supervise and assist handling of dealers order follow ups / customer complaints. 
    Coordinate internal and external CPD to fulfill customer requirements.
8. Provide timely and effective performance reports and feed back to managements.
9. Lead, control, motivate, and guide subordinate staff in order to achieve the targets as
    well as enhance skills and knowledge of staff.
10. Coordinate with LCM & legal issues and Controlling for compliance policies.

11.  Carry out special project assignments.

Company:                                           Toyota Alfuttaim
                                                          Al Whada Sharjah UAE
Designation:              Express Maintenance Pro Service Advisor
                                            Certified Toyota Service Advisor
                                                                    (2009 to 2010)
Duties and Responsibilities:
1. Acknowledge customer in a friendly courteous manner, then through careful
    questioning and explanation.

2. Call customer and confirm their appointment.

3. Receive the unit for service maintenance.

4. Prepare job card through SAP for each car receive.

5. Make invoice and closing intra job card.

6. Prepare chip or allotted time for each car for service.

7. Monitor job status.

8. Make estimate for all additional jobs.

9. Explain the job done and total amount of the service.

10. Call customer for follow up after service.
11. Handle express maintenance service.
Company:                                  Al Khalid Group of Company
                                                     Dubai, United Arab Emirates

Designation:                               Mechanical Engineer
                                                                  (2005-2009)

Duties and Responsibilities:
1. Perform master journey-level work in the repair.
2. Supervise maintenance service, modification, troubleshooting, inspection and
    monitoring of the operation of heating, ventilates.

3. Supervise air conditioning and refrigeration equipment and associated plumbing,
   electrical, mechanical.
4. EMS (Energy Management Control System) and controls systems.
5. Act as lead worker to other classified staff in the area; and perform related work as
    required.

6. Maintain and service all machinery; including mechanical and electrical aspects. This
    may involve longer hours in the event of a machine breakdown.
7. Install and commission equipment and machinery electrically, pneumatically and
    mechanically.

8. Troubleshoot faults with mechanical, electrical, hydraulic and pneumatic systems in a
     wide variety of situations

9.  Carry out other property / facilities / maintenance duties as required; including the
     general building maintenance (changing light bulbs, emergency light testing, basic
      plumbing etc.)
11. Negotiate prices for maintenance/repair work
12. Monitor and execute Planned Preventative Maintenance on various systems within
      the building such as annual inspection and testing of all electrical systems, desirable.

13. Tracks, analyzes and improves key maintenance parameters such as asset utilization,
      maintenance cost, PM compliance, schedule compliance, etc.
14. Coordinates activities with Plant Operations Departments.
Designation:                                Mechanical Engineering
                                            Navarro Contracting Company (2003-2005)
                                                       Cabanatuan City Philippines
                                                                     (2003-2005)
Duties and Responsibilities:
1. Make inspection of all the machine and equipment upon arrival or delivery of the
    suppliers.

2. Supervise the installation of A/C ducting, A/C Fan blower, Duct Insulators, Condenser,
    A/C compressor and A/C ventilation.
3. Supervise and monitoring the installation of fire water sprinkler.
4. Supervise and monitoring the installation of elevators and escalators.
5. Supervise and monitor the installation of automatic door and automatic gate.
6. Make final inspection after installation and final testing.
7. Design and development of mechanical parts for pipeline and tubes inspection
     equipment
8. Prepare all drawings and documentation for manufacturing
9. Prototype assembly and equipment testing
10. Improve present designs
11. Document management
12. Follow up the quality and safety management system.

Designation:            Head Receptionist and Senior Service Advisor
                                                      Company: Toyota Cabanatuan City
                                                       Cabanatuan City 3100 Philippines
                                                                     (2000-2003)
Duties and Responsibilities:
1. Get an appointment.
2. Acknowledge customer in a friendly courteous manner, then through careful
    questioning and explanation.

3. Receive/diagnose for the service maintenance and general job, and preparing
    estimate for repair.
4. Prepare job orders allocate parts needed for service.
5. Write all customer requests for the service he/she wanted to do.
6. Perform walk around check for the car.
7. Monitor the status of the vehicle during service.
8. Perform quality check after the work done by technician.
9. Keep any replace parts and show them to the customer.
10. Explain to the customer what the job is done and total cost of repair before pay to
     cashier.

11. Receive and estimate body shop repair and provide the other the other insurance
      requirements like picture and stencil.
12. Perform customer follow up after three days of service.
13. Inform customer for their service if due.
14. Train all new Service Advisor.
15. Make floor training the new service advisor on vehicle.
16. Teach new service advisor on TOPS how to create job card, open car history,
      update customer details in the computer.
17. Teach new service advisor to diagnose car trouble.
18. Teach new Service Advisor to prepare pre invoice or bill of the client.
19. Make road test for car need to road test before start the job.
20. Perform quality check on body shop job and general repair

• Philippine Sociaty of Mechanical Engineering