Customer Service & New Product Development

• International cultural communications with good command in English
• Energetic and self-motivated with strong leadership skill
• Able to work independently within category & cross functional team
• Strong sense of responsibility and ability to coordinate for project success.
• Computer literate in Microsoft word, excels, powerpoint, and SAP MM module.
• Flexible working hours, up-country and overseas travel.

• English,
• Thai

1979-1982 Commercial College- Certificate
Assumption Commercial College   

1982-1987 University – Bachelor Degree
Thammasat University – Faculty of Law

1995-1997 Master Degree
Executive Master of Business Administration (X-MBA11)
Thammasat University

Job Title : Launch Implementation  Plan Manager  2009 – July 2012
At  SSL Manufacturing  (Thailand) Ltd. (Reckitt Benckiser)
Address: Wellgrow Industrial Estate, Bangpakong, Chachoengsao.
Field Industry : Condom Manufacturing and Export (Durex Condom)   

Scope & Dimensions of Role :  Streamline Change management of New condom products at manufacturing site. Define the critical gap/bottle neck for project deadline and coordinate for success.

The management scope includes the support of new condom product development and various changes of existing product, special project change, involved and support global demand planning in transferring manufacturing site,  as well as reduce the inventory write-off cost.  Supervise Site SAP Master Data Management for review of availability of basic key components in the condom packing specifications. Ensure Material master data preparation and verification.  Coordinate all manufacturing functions; MM, SD, PP Planning/Production, QM, WM, FICO for FAMC costing set-up. Coordinate for Thai FDA registration for manufacturing export license and being final gate approval in cooperation with QA Manager of new items to become active status.  Work with global marketing, customers. Streamline and expedite site planning, quality assurance, manufacturing , export and the key packaging suppliers.

Job Title :  Customer Service Manager 1999-2009

Scope & Dimensions of Role :  Focused on customer service centers at manufacturing site .
Field Industry: Condom Manufacturing and Export (Durex Condom)

Established standard operating system of providing excellent customer service. Ensure customer requirements are delivered on time and in full. To co-ordinate, monitor and streamline the order taking process of new items/verify specifications information and follow-up new packaging artwork required by the Markets/ Group Center (Group Operations,  Group R&D, etc.) and ensure production/ shipment  in  a  timely  manner as standard leadtime.  Ensure continuity of product supply to meet customer satisfaction whilst supporting the factory capacity utilization and avoid out of stock for all Asia/European/America’s markets, as well as handling the Customer Complaint .

EXPERIENCE OF TEAM MANAGEMENT:

• During the role of Launch Implementation Plan Manager at RB : supervise 3 people size of Team, SAP Master Data Management – Key for final approval process flow of New Product and Change to Existing product to become active SKU, ready for order acceptance, processing for in-house production.
• During the role of Customer Service Manager at SSL : supervise 7 people size of Team.  Thailand Manufacturing Site, Customer Service Department Management, covering Import & Export Section, NPD & EPD, Packaging approval, Thai FDA registration & coordinate for local registration and specifications review. Team and budget management.

Beginning April 1987 –  September 1997 :
Job Title :         Account Executive, Account Manager
Field Industry :     Advertising , PR & event organizer
Companies:        Prakit & FCB advertising Ltd., McCann Erickson(Thailand) Limited,
Feather & Stone Advertising., Amex Team Advertising, DDM Needham Worldwide Co., Ltd., Euro RSCG Partnership.
Duties:

• Plan, develop and implement advertising and control media strategy and present to marketing
• Control all advertising activities to meet objectives of marketing strategy  and given budget.
• Monitor and analyze competitor activities to support creative concept.
•  Arrange PR, create below-the-line & promotion activities.

Accounts Handling :

• Nivea Deodorant, Nivea Sun Products , Nivea Shower Cream, , Labello LIPCare, Lip Ice, Moulinex Home Appliance, 3M Healthcare products, Mickey & Pals Toletries Product, Disney Babies, Hong Kong Tourist Association, Bangkok Bank Savings Account, Hitachi Key Telephone, Singapore Airlines, Mentos , Swensen’s, Motorola Mobile Phone, Carlsberg Beer, See Fah Restaurant, Goodyear , Levi’s , Dunkin Donuts, Washington Apple, Intel Mysterious Shopper, Carier Field Promotion etc.

October 1997 – February 1999 :
Job Title:    Client Services Manager.
Field :          Sport Marketing
Company:  ISL (Thailand) – 13th Asian Games Project with responsibilities on advertising and PR controller, Partner Recognition Campaign,  Business & Privilege Workshop,  Mark & Licensing approval to all sponsors’advertising , PR and event marketing and coordination with BAGOC Committee.

INTERNATIONAL EXPERIENCE :

• Project Coordinator with UK for Supply Chain Integration, Demand Planner, Sourcing Plan, Launch Implementation Progress, Master Data Preparation and improvement to NPD and conduct the Customer Satisfaction Survey to meet ISO standard. Streamline internal process to comply with Global Quality standards. Coordinate of Data Transfer from other manufacturing site for SAP Data Integration & basic data set-up for Site Implementation Team.